Freight and delivery companies have access to flatbed picker trucks, winch trucks and various utility trailers. Note that the average tailgates are not a lift option as most tailgates on trucks have a capacity of about 1,000lb., which is enough to unload Tire Changers, Wheel Balancers, but will not handle the dimensional size and weight of lifts.

Having access to a forklift is the easiest solution for any unloading but this is not always an option, therefore a game plan with your delivery company is a must.

Canadian Auto Equipment.ca ships equipment across Canada every day and has relationships with many freight carriers and therefore can offer you extremely competitive freight rates and pass these saving to you, our valued customer.

The freight carrier will typically contact you 12-24 hours in advance of the upcoming delivery. Should something change in your schedule, it is your responsibility to communicate with the carrier to ensure that a clear delivery plan is in place, failure to do so may result in additional charges such as re-delivery charges and/or additional handling charges. It is very important to communicate and ask questions of the freight carrier at this time and to ensure timely delivery.

While we do everything possible to ensure safe and timely delivery to your destination. Freight carriers can be unpredictable with their delivery times and we cannot guarantee the exact delivery time and date as there are many factors that are outside of our control that could result in delayed deliveries and are not the responsibility of Canadian Auto Equipment.ca.

Do you have any questions about the DELIVERY process?

The best way to reach us is by email customercare@canadianautoequipment.ca and one of our Customer Care team members will be glad to answer your questions within 24 hours.

To reach our Customer Care team by phone, please call Toll Free 1-888-269-3346.

Most of our truck shipments will be delivered via commercial freight carriers operating highway tractor-trailers. Many of our commercial carriers have smaller re-delivery trucks, but not always do they use them for deliveries of large items.

Canadian Auto Equipment.ca cannot guarantee the size of truck and trailer that will be used for your delivery, regardless of the equipment that you ordered. However, you should assume that your product may be delivered on a highway tractor with a 53’ enclosed trailer.

It is the customer’s responsibility to unload the equipment off the trailer in a very timely manner as you could be subject to additional charges if you delay the freight carrier.

You also cannot disassemble or unpack the equipment from the original packaging to assist you with the unload. The freight carrier is on the clock and expects timely unloading, a delay would result in additional charges for the delay and/or a re-delivery would need to be scheduled as they would take the equipment back to the freight terminal/depot and re-schedule a delivery with you, this again would result in additional charges.

Having access to a forklift to unload your lift is the safest and best scenario, but if you don’t have access to a forklift, you are responsible for another method of safe unloading. The freight company has access to power tailgate trucks, flatbed picker trucks, winch trucks and various utility trailers. But note that the average tailgates are not a lift option as most tailgates on trucks have a capacity of about 1,000lb., which is enough to unload Tire Changers, Wheel Balancers, but will not handle the dimensional size and weight of lifts. A game plan with your delivery company is a must otherwise you risk incurring additional charges for delayed unloading.

Do you have any questions about the UN-LOADING process?

The best way to reach us is by email customercare@canadianautoequipment.ca and one of our Customer Care team members will be glad to answer your questions within 24 hours.

To reach our Customer Care team by phone, please call Toll Free 1-888-269-3346.

Canadian Auto Equipment.ca ships equipment across Canada with preferred freight carriers every day. Our main freight carrier partners have multiple cross docking freight terminals/depots across Canada and we can arrange for you to pick up your equipment at these freight terminals/depots.

Prior to shipping your order, the decision to pick up at the freight terminal/depot must be established. The rest is easy. The freight carrier will typically contact you 12-24 hours in advance of the upcoming arrival at the freight terminal/depot. It is very important to communicate and ask questions of the freight carrier at this time and to ensure that the terminal/depot is ready for your arrival and scheduled pick-up.

Once the pickup date is established and depending on what equipment you are picking up, you must arrive with the appropriate and safe vehicle ie. flatbed picker truck, winch truck and/or other various types of utility trailer. Please consult with Canadian Auto Equipment.ca during the sale and freight booking process what is the best choice of vehicle depending on the equipment that you are purchasing. Note that the freight terminal staff will not load your equipment if they deem that your choice of vehicle is deemed as unsafe. Although this seldom happens, it is a discretionary call and not the responsibility of Canadian Auto Equipment.ca.

Once the pickup date is established and depending on what equipment you are picking up, you must arrive with the appropriate and safe vehicle ie. flatbed picker truck, winch truck and/or other various types of utility trailer. Please consult with Canadian Auto Equipment.ca during the sale and freight booking process what is the best choice of vehicle depending on the equipment that you are purchasing. Note that the freight terminal staff will not load your equipment if they deem that your choice of vehicle is deemed as unsafe. Although this seldom happens, it is a discretionary call and not the responsibility of Canadian Auto Equipment.ca.

Do you have any questions about the FREIGHT PICK UP process?

The best way to reach us is by email customercare@canadianautoequipment.ca and one of our Customer Care team members will be glad to answer your questions within 24 hours.

To reach our Customer Care team by phone, please call Toll Free 1-888-269-3346.

Canadian Auto Equipment.ca ships equipment across Canada with preferred freight carriers every day, handling oversized and very heavy cargo is a challenge for any commercial freight carrier.

From our warehouse to your destination, your order is handled and cross-docked multiple times by various carriers and warehouse staff before it reaches your destination. Therefore, while in transit, your equipment may suffer from some degree of incidental or cosmetic damage. It is your responsibility to inspect your equipment prior to accepting your order and immediately report your findings not only to the delivery driver and/or with the warehouse staff when you are picking your equipment up at the freight carrier’s shipping terminal. You must take a photo for best reference and note the damage on the delivery receipt. Your Canadian Auto Equipment.ca Customer Care team can assist you with the freight claim, but the freight claim is not the responsibility of Canadian Auto Equipment.ca.

Your next call or email should be to your Canadian Auto Equipment.ca Customer Care team and report the damage and start your freight claim process immediately. Failing or delaying reporting of the damage to your new equipment during the delivery, eliminates any chance of filing a freight claim with the freight carrier and thus any compensation related to the incurred damage.

Do you have any questions about the FREIGHT DAMAGE CLAIM process?

The best way to reach us is by email customercare@canadianautoequipment.ca and one of our Customer Care team members will be glad to answer your questions within 24 hours.

To reach our Customer Care team by phone, please call Toll Free 1-888-269-3346.

Canadian Auto Equipment.ca ships equipment across Canada with preferred freight carriers every day. Our main freight carrier partners move 1000’s of pieces of freight every day to multiple cross docking freight terminals/depots across Canada.

Although it seldom happens and regardless of how well packaged and market the equipment is, there is always a slight risk that a piece of equipment may go missing.

Should such an unlikely scenario happen, your Canadian Auto Equipment.ca Customer Care team can assist you with the freight claim although it is not the responsibility of Canadian Auto Equipment.ca. Your Customer Care team will assist and help to organize a replacement shipment as soon as possible (pending available stock).

Do you have any questions about the LOST FREIGHT CLAIM process?

The best way to reach us is by email customercare@canadianautoequipment.ca and one of our Customer Care team members will be glad to answer your questions within 24 hours.

To reach our Customer Care team by phone, please call Toll Free 1-888-269-3346.

Hornby Warehouse Order Pickup Instructions:

Directions: From Steeles Ave, turn to Brownridge, then take a left on Donato Way, keep going straight, past the security gate. There will be an entry door near door 3, that is where you need to check in and the representative will advise the door number to proceed to for the pickup.

Pickup Protocol:
The security at the gate will ask you for a piece of ID and the purpose of visit. Anybody entering the facility is required to provide ID and let security know that you are there to pick up your order at Speedy Transport. Stay to left at the gate and put your driver’s licence at bottom of camera in holder. If you require further assistance, please call our contact Anmolpreet at 1 800 265 5351 ext. 3226 and she will be happy to assist.

Thank you for your cooperation.
Canadian Automotive Equipment Team