INDEX

• Pickup Terminal Locations
• Shipping Cost
• Shipping Time
• Delivery & Unloading Tips
• Shipping & Unloading FAQ's
• Wearhouse Locations

CANADA WIDE SHIPPING – PICK UP TERMINAL / DEPOT LOCATIONS

You can PICK UP your new equipment from our new satellite warehouse located in HORNBY, ON which is currently operating as a pickup and is a by appointment only location and our CALGARY, AB warehouse which is fully operational and is open Monday to Friday from 8:30 am to 4:30 pm (Mountain Time), except during statutory holidays.

To serve our Canadian Customers better, Canadian Auto Equipment.ca ships equipment across Canada with preferred freight carriers every day. Our main freight carrier partners have multiple cross docking freight terminals/depots across Canada.

You can pick up your equipment at these below-listed freight terminals/depots or we can have your new equipment shipped to your shop or your home garage. 

SHIPPING COSTS 

Shipping costs are calculated based on your location level of service that you require and request.

Picking up your new equipment at the freight terminal/depots is a very easy and cost-effective method of having your new equipment faster without the additional re-delivery and residential freight charges, note the freight terminal/depot fees:

	BC	AB - Free Local Pickup	SK	MB	ON - Free Local Pickup	QC	NB	NS	NL	PEI	Territories
Tire Changer	$169.95	$159.00	$169.95	$199.95	$209.00	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote
Wheel Balancer	$159.95	$149.00	$169.95	$199.95	$189.00	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote
4 Post 8000 SD/ET	$399.00	$329.00	$389.00	$389.00	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote
4 Post 8000 ETL/ETW	$419.00	$349.00	$399.00	$399.00	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote
2 Post Lifts	$269.00	$249.00	$259.00	$259.00	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote
Specialty Lifts	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote	Call for Quote

 

SHIPPING TIME

Unless otherwise specified on your order or with a Customer Care team member, all equipment and accessories are in stock and ship directly via our preferred freight carrier or in the case of accessories they may ship via regular ground postal service. Our goal is to have orders shipped within 2-3 business days from the receipt of payment for your order. On average and depending on your location and weather conditions, it can take 7-10 business days for your products to arrive to your location in Canada. Should you have any specific shipping requirements, don’t hesitate to contact us.

Canadian Auto Equipment is responsible for product stock information, shipment date, and an estimate on delivery. However, we cannot guarantee delivery date nor time.

A signature is required for all freight deliveries. Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage. The consignee or a delegated representative must be present to receive any item(s) at the time of delivery.

It is the responsibility of the consignee(s) (customer) to receive all item(s). The consignee or a delegated representative must be present to receive any item(s) at the time of delivery.

Freight shipping delays have become increasingly common in 2024. Please note that freight is considered delayed when it arrives after the planned delivery date. Delayed freight might be slowed or delivery postponed because of a number of logistical factors, ranging from weather to crowded terminals to driver shortages, equipment shortages or malfunction and other unforeseen circumstances. 

Do you have any questions about the SHIPPING or PICK-UP process?

Would you like to find out more about our products and services?

The best way to reach us is by email. Please send us your inquiries at customercare@canadianautoequipment.ca and one of our Customer Care team members will be glad to answer your questions within 24 hours.

To find out more about the status of your order, please contact us by e-mail. 

Please note that our Customer Care department is open from Monday to Friday from 8:30 am to 4:30 pm (Mountain Time), except during statutory holidays. 

To reach our Customer Care team by phone, please call Toll Free 1-888-269-3346.

(If you would like to reach a representative outside of these hours, please send us an e-mail and we will try to respond to your inquiries within 24 hours.)

To reach our Customer Care team by e-mail customercare@canadianautoequipment.ca 

Let us do the work - Please contact our Customer Care team and let us provide you with an exact SHIPPING QUOTE to your destination. 

What did you think about our customer service and/or products? 

We would love to hear from you! Please send your feedback to: customercare@canadianautoequipment.ca

RECOMMENDED DELIVERY AND UNLOADING TIPS & TRICKS

Picking up your new 4 Post Lift, 2 Post Lift and/or Wheel Equipment from one of our warehouses, a shipping terminal or accepting delivery of your new lift at your shop or a home garage can be a daunting thought, but don’t worry, with a few tips and tricks we can help you make this experience much easier and less stressful. We just need to plan your pickup and/or delivery ahead.

Having access to a forklift to load or unload your lift to an open bed utility trailer, flatbed trailer or an enclosed cargo trailer (not our first choice) is the safest and most suitable way to handle the lifts.

However, not always do you have access to a forklift or a skid steer to load and unload, but there are several other options to assist with this process.

If you’ve decided to have your lift delivered to your shop or home, the freight company has access to power tailgate trucks, flatbed picker trucks, winch trucks and various utility trailers. But note that the average tailgates are not a lift option as most tailgates on trucks have a capacity of about 1,000lb., which is enough to unload Tire Changers, Wheel Balancers, but will not handle the dimensional size and weight of lifts. A game plan with your delivery company is a must and if you don’t have access to a trailer, then the delivery option may be the easiest solution, even if some additional charges apply.

However, if you choose to pick up your lift at the shipping terminal, make sure that you have an adequate open utility trailer to ensure easy loading as most terminals have staff that can load your open-bed trailers without any issues.

Please note that enclosed cargo trailers can be a complicated loading task for a forklift operator that is unfamiliar with handling lifts while in their oversized 14’ – 18’ long packaged state. The open “Beaver Tail” cargo doors can pose a challenge as most doors can’t sustain the weight of the forklift. You may have to be creative with your loading/unloading efforts.

SHIPPING & UNLOADING FAQ's

1 - Can I have my lift delivered to my home or business? +-

Freight and delivery companies have access to flatbed picker trucks, winch trucks and various utility trailers. Note that the average tailgates are not a lift option as most tailgates on trucks have a capacity of about 1,000lb., which is enough to unload Tire Changers, Wheel Balancers, but will not handle the dimensional size and weight of lifts.

Having access to a forklift is the easiest solution for any unloading but this is not always an option, therefore a game plan with your delivery company is a must.

Canadian Auto Equipment.ca ships equipment across Canada every day and has relationships with many freight carriers and therefore can offer you extremely competitive freight rates and pass these saving to you, our valued customer.

The freight carrier will typically contact you 12-24 hours in advance of the upcoming delivery. Should something change in your schedule, it is your responsibility to communicate with the carrier to ensure that a clear delivery plan is in place, failure to do so may result in additional charges such as re-delivery charges and/or additional handling charges. It is very important to communicate and ask questions of the freight carrier at this time and to ensure timely delivery.

While we do everything possible to ensure safe and timely delivery to your destination. Freight carriers can be unpredictable with their delivery times and we cannot guarantee the exact delivery time and date as there are many factors that are outside of our control that could result in delayed deliveries and are not the responsibility of Canadian Auto Equipment.ca.

Do you have any questions about the DELIVERY process?

The best way to reach us is by email customercare@canadianautoequipment.ca and one of our Customer Care team members will be glad to answer your questions within 24 hours.

To reach our Customer Care team by phone, please call Toll Free 1-888-269-3346.

2 - How do I get my order off the delivery truck? +-

Most of our truck shipments will be delivered via commercial freight carriers operating highway tractor-trailers. Many of our commercial carriers have smaller re-delivery trucks, but not always do they use them for deliveries of large items.

Canadian Auto Equipment.ca cannot guarantee the size of truck and trailer that will be used for your delivery, regardless of the equipment that you ordered. However, you should assume that your product may be delivered on a highway tractor with a 53’ enclosed trailer.

It is the customer’s responsibility to unload the equipment off the trailer in a very timely manner as you could be subject to additional charges if you delay the freight carrier.

You also cannot disassemble or unpack the equipment from the original packaging to assist you with the unload. The freight carrier is on the clock and expects timely unloading, a delay would result in additional charges for the delay and/or a re-delivery would need to be scheduled as they would take the equipment back to the freight terminal/depot and re-schedule a delivery with you, this again would result in additional charges.

Having access to a forklift to unload your lift is the safest and best scenario, but if you don’t have access to a forklift, you are responsible for another method of safe unloading. The freight company has access to power tailgate trucks, flatbed picker trucks, winch trucks and various utility trailers. But note that the average tailgates are not a lift option as most tailgates on trucks have a capacity of about 1,000lb., which is enough to unload Tire Changers, Wheel Balancers, but will not handle the dimensional size and weight of lifts. A game plan with your delivery company is a must otherwise you risk incurring additional charges for delayed unloading.

Do you have any questions about the UN-LOADING process?

The best way to reach us is by email customercare@canadianautoequipment.ca and one of our Customer Care team members will be glad to answer your questions within 24 hours.

To reach our Customer Care team by phone, please call Toll Free 1-888-269-3346.

3 - Can I pick up my equipment at the Freight Terminal? +-

Canadian Auto Equipment.ca ships equipment across Canada with preferred freight carriers every day. Our main freight carrier partners have multiple cross docking freight terminals/depots across Canada and we can arrange for you to pick up your equipment at these freight terminals/depots.

Prior to shipping your order, the decision to pick up at the freight terminal/depot must be established. The rest is easy. The freight carrier will typically contact you 12-24 hours in advance of the upcoming arrival at the freight terminal/depot. It is very important to communicate and ask questions of the freight carrier at this time and to ensure that the terminal/depot is ready for your arrival and scheduled pick-up.

Once the pickup date is established and depending on what equipment you are picking up, you must arrive with the appropriate and safe vehicle ie. flatbed picker truck, winch truck and/or other various types of utility trailer. Please consult with Canadian Auto Equipment.ca during the sale and freight booking process what is the best choice of vehicle depending on the equipment that you are purchasing. Note that the freight terminal staff will not load your equipment if they deem that your choice of vehicle is deemed as unsafe. Although this seldom happens, it is a discretionary call and not the responsibility of Canadian Auto Equipment.ca.

Once the pickup date is established and depending on what equipment you are picking up, you must arrive with the appropriate and safe vehicle ie. flatbed picker truck, winch truck and/or other various types of utility trailer. Please consult with Canadian Auto Equipment.ca during the sale and freight booking process what is the best choice of vehicle depending on the equipment that you are purchasing. Note that the freight terminal staff will not load your equipment if they deem that your choice of vehicle is deemed as unsafe. Although this seldom happens, it is a discretionary call and not the responsibility of Canadian Auto Equipment.ca.

Do you have any questions about the FREIGHT PICK UP process?

The best way to reach us is by email customercare@canadianautoequipment.ca and one of our Customer Care team members will be glad to answer your questions within 24 hours.

To reach our Customer Care team by phone, please call Toll Free 1-888-269-3346.

4 - What happens if I notice any freight damage? +-

Canadian Auto Equipment.ca ships equipment across Canada with preferred freight carriers every day, handling oversized and very heavy cargo is a challenge for any commercial freight carrier.

From our warehouse to your destination, your order is handled and cross-docked multiple times by various carriers and warehouse staff before it reaches your destination. Therefore, while in transit, your equipment may suffer from some degree of incidental or cosmetic damage. It is your responsibility to inspect your equipment prior to accepting your order and immediately report your findings not only to the delivery driver and/or with the warehouse staff when you are picking your equipment up at the freight carrier’s shipping terminal. You must take a photo for best reference and note the damage on the delivery receipt. Your Canadian Auto Equipment.ca Customer Care team can assist you with the freight claim, but the freight claim is not the responsibility of Canadian Auto Equipment.ca.

Your next call or email should be to your Canadian Auto Equipment.ca Customer Care team and report the damage and start your freight claim process immediately. Failing or delaying reporting of the damage to your new equipment during the delivery, eliminates any chance of filing a freight claim with the freight carrier and thus any compensation related to the incurred damage.

Do you have any questions about the FREIGHT DAMAGE CLAIM process?

The best way to reach us is by email customercare@canadianautoequipment.ca and one of our Customer Care team members will be glad to answer your questions within 24 hours.

To reach our Customer Care team by phone, please call Toll Free 1-888-269-3346.

5 - What happens if my equipment is lost? +-

Canadian Auto Equipment.ca ships equipment across Canada with preferred freight carriers every day. Our main freight carrier partners move 1000’s of pieces of freight every day to multiple cross docking freight terminals/depots across Canada.

Although it seldom happens and regardless of how well packaged and market the equipment is, there is always a slight risk that a piece of equipment may go missing.

Should such an unlikely scenario happen, your Canadian Auto Equipment.ca Customer Care team can assist you with the freight claim although it is not the responsibility of Canadian Auto Equipment.ca. Your Customer Care team will assist and help to organize a replacement shipment as soon as possible (pending available stock).

Do you have any questions about the LOST FREIGHT CLAIM process?

The best way to reach us is by email customercare@canadianautoequipment.ca and one of our Customer Care team members will be glad to answer your questions within 24 hours.

To reach our Customer Care team by phone, please call Toll Free 1-888-269-3346.

6 - Pickup Instructions +-

Hornby Warehouse Order Pickup Instructions:

Directions: From Steeles Ave, turn to Brownridge, then take a left on Donato Way, keep going straight, past the security gate. There will be an entry door near door 9, that is where you need to check in and the representative will advise the door number to proceed to for the pickup.

Pickup Protocol:
The security at the gate will ask you for a piece of ID and the purpose of visit. Anybody entering the facility is required to provide ID and let security know that you are there to pick up your order at Speedy Transport. Stay to left at the gate and put your driver’s licence at bottom of camera in holder. If you require further assistance, please call our contact Anmolpreet at 1 800 265 5351 ext. 3226 and she will be happy to assist.

Thank you for your cooperation.
Canadian Automotive Equipment Team

Canadian Auto Equipment.ca - HORNBY, ON WAREHOUSE

Speedy Transport, 11400 STEELES AVE

Hornby, ON  L0P1E0

Toll-Free: 1-888-269-3346

or please call: (403) 813-6397

Email: customercare@canadianautoequipment.ca 

MAP TO HORNBY ON WAREHOUSE - BY APPOINTMENT ONLY LOCATION

 

Canadian Auto Equipment.ca - CALGARY, AB WAREHOUSE

#7, 4905 -102 Avenue SE
Calgary, AB T2C 2X7

Toll-Free: 1-888-269-3346

or please call: (403) 813-6397

Email: customercare@canadianautoequipment.ca 

MAP TO CALGARY, AB WAREHOUSE