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Canadian Automotive Equipment.ca – All Calcana Garage Heaters are covered under a limited manufacturer’s warranty.
Our manufacturer’s warranty covers the heaters to be free of defects in material and workmanship on the heat exchanger, reflectors, brackets, burner and burner box, for three (3) years from the invoice date. All structural components are warranted for (1) year(s) from the invoice date. Limited manufacturer’s warranty policy does not include labor or service and applies to the original owner only and consists of a part replacement only, excluding any shipping costs. Warranty would be void if parts installed are not Calcana parts and installation does not conform to the installation manual.
Our products are sold at a competitive price and therefore it is understood that the buyer/user of our automotive equipment is mechanically inclined or has access to persons that are qualified to perform essential and necessary maintenance and repair services.
This warranty does not apply to the following:
- Accidental or intentional damage and has been installed, maintained or operated incorrectly in accordance with the furnished written instructions, or has been modified, or altered in any way by an unauthorized person.
- Any costs associated or incurred during removal or reinstallation of products.
- Any workmanship of the installer of the product
- Damage caused by corrosion of any kind.
- Damage to components incurred during transportation or unloading.
- Damage due to vandalism, improper use or an accumulation of weight on the heater.
- Damage caused by a lack of cleaning or maintenance.
NOTE: ALL WARRANTY CLAIMS MUST BE PRE-APPROVED BY THE MANUFACTURER TO BE VALID.
On behalf and in conjunction with the manufacturer, Canadian Auto Equipment.ca shall repair or replace within the warranty periods and at the manufacturer’s discretion, those parts returned to the CAE warehouse. Canadian Auto Equipment.ca shall not pay for costs of ground transportation of said parts and/or no labor for replacement of said parts. This warranty shall not apply unless the product is installed, operated, used and maintained in accordance with Canadian Auto Equipment.ca and its specifications set forth in the installation, operation and maintenance manual and instructions.
The remedies described are exclusive and in no event shall Canadian Auto Equipment.ca or any sales agents be liable for any special, consequential, or incidental damages of any kind including damages for breach of or delay in performance of the warranty.
PLEASE NOTE: Registration of the Calcana Garage Heaters is required to receive the warranty coverage.
We also have a list of service technicians that can come to your facility/house to assist you. This service is at the customer's expense.
Should you want to Return your new purchase, please see our CanadianAutoEquipment.ca Return Policy.
Any merchandise shortages or receipt of incorrect items must be reported within 5 days of receipt of shipment. Claims submitted after this time will not be honored. Report all merchandise shortages to our Customer Care team.
Do you have any questions about the WARRANTY process?
Would you like to find out more about our products and services?
The best way to reach us is by email. Please send us your inquiries at customercare@canadianautoequipment.ca and one of our Customer Care team members will be glad to answer your questions within 24 hours.
Please note that our Customer Care department is open from Monday to Friday from 8:30 am to 4:30 pm (Mountain Time), except during statutory holidays.
To reach our Customer Care team by phone, please call Toll Free 1-888-269-3346.
(If you would like to reach a representative outside of these hours, please send us an e-mail and we will try to respond to your inquiries within 24 hours.)
To reach our Customer Care team by e-mail customercare@canadianautoequipment.ca
What did you think about our customer service and/or products?
We would love to hear from you! Please send your feedback to: customercare@canadianautoequipment.ca